Introduction
At ENERQUALITY (referred to as "we," "us," or "our"), we are committed to protecting the privacy and confidentiality of personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and related privacy laws.
Definitions
Personal Information: Any information about an identifiable individual.
Contact Information: Information that allows us to contact an individual, including
name, address, phone number, and email.
Privacy Officer: The designated individual responsible for ensuring compliance with
this Privacy Policy and with PIPEDA.
Contact Information for the Privacy Officer:
Name: Rose Benedetto
Title: Managing Director
Address: 20 Upjohn Road, Suite 102, Toronto, ON M3B 2V9
Phone number: (416)560-5815
Email: rose@enerquality.ca
Principles of Privacy
ENERQUALITY's privacy practices are founded on the ten principles outlined in PIPEDA:
Accountability: We are responsible for the personal information in our possession
and have designated a Privacy Officer to ensure compliance.
Identifying Purposes: Before or at the time of collection, we will identify the
purposes for which your personal information is collected.
Consent: Personal information is collected only with your consent, which may be
expressed, implied, or given orally. You may withdraw your consent at any time,
subject to legal constraints.
Limiting Collection: We limit our collection of personal information to what is
necessary for the identified purposes.
Limiting Use, Disclosure, and Retention: We will only use or disclose personal
information for the purposes for which it was collected and retain it only as long as
necessary.
Accuracy: We strive to maintain accurate and up-to-date personal information. You
are encouraged to notify us of any corrections.
Safeguards: We implement appropriate security measures to protect personal
information against unauthorized access, loss, or misuse, including secure storage
and restricted access.
Openness: We will inform you about our policies and practices related to the
management of personal information.
Individual Access: Upon your written request, we will provide you with access to
your personal information held by us. We will explain any refusal of access based on
legal restrictions.
Recourse: Complaints about our privacy practices can be directed to our Privacy
Officer. We will investigate complaints and take appropriate measures to address
concerns.
Collection and Use of Personal Information
We may collect personal information directly from you when you:
- Subscribe to our newsletter.
- Register for events or educational courses.
- Join as a member or designate contacts
- Purchase products.
- Contact our representatives.
We utilize your personal information to:
- Process transactions.
- Send updates and information about our services.
- Respond to inquiries and feedback.
We do not sell or disclose personal information to third parties without your consent,
except as required by law.
Website Usage and Data Collection
Cookies: Our website may use cookies to enhance your user experience. You can manage cookie preferences in your browser settings.
IP Addresses: We may collect anonymous information about visits to our website for
analysis purposes. This does not typically identify users personally.
Third-Party Links: Our website may contain links to external websites. We are not
responsible for the privacy practices of these sites. We recommend reviewing their
privacy policies.
Security Measures
We take reasonable precautions to protect your personal information from loss, theft, and unauthorized access. Access to personal information is limited to authorized personnel only.
Changes to This Privacy Policy
We reserve the right to amend this Privacy Policy at any time. Changes will be
posted on our website, and continued use of the site constitutes acceptance of the
revised policy.
For further inquiries about our privacy practices or to file a complaint, please
contact our Privacy Officer.
Additional Information
For more information on privacy rights and responsibilities in Canada, visit the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca/en/